Our websites and mobile applications (the “Platform”) are operated by BOSTITCH whose registered office is at 210 Bath Road, Slough, Berkshire SL1 3YD, United Kingdom (“BOSTITCH” or “we”).
We believe that your privacy on the internet is extremely important. The Privacy Notice outlined below describes BOSTITCH’s current policies and practices with regard to Personal Data collected by us through the Platform to the extent that such Personal Data is protected by applicable European data protection laws. The term “Personal Data” refers to information about you from which you may be identified or identifiable, such as your name, postal address, e-mail address or telephone number, and information about your use of our goods and services. This Privacy Notice also sets out details of other information we collect, such as by using cookies or other technologies, which may not identify you personally.
This Privacy Notice provides the following:
- What information does BOSTITCH collect and how does BOSTITCH use this information?
- How do I stop BOSTITCH from sending me e-mail marketing?
- What about links from BOSTITCH to other sites?
- Will this Privacy Notice change?
- How can I ensure that information relating to me held by BOSTITCH is accurate and up to date?
- Will BOSTITCH transfer my information abroad?
- What kind of security measures are used to protect my information?
- Contact BOSTITCH
1. What information does BOSTITCH collect and how does BOSTITCH use this information?
You may use our Platform to buy products from us or receive additional information or services from us, participate in competitions, or provide us with information related to customer satisfaction surveys, customer purchasing habits and other purchasing information. When you purchase our products or request additional information, or otherwise interact with us, we may collect information, including Personal Data, about you such as your name, postal address, e-mail address, telephone number and payment details, and details of your purchase, request or query. We may also ask for demographic information to enable us to provide a personalised service to you. We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we may use third party software to fix them.
Use of Personal Data
The information that we learn from customers helps us personalise and continually improve your experience on our Platform, as well as helps us improve the products and services we provide.
We may use your Personal Data for the following purposes:
- We may contact you to inform you of new products and services we will be providing;
- We may send you information about our other products and services, and regular updates on issues we think will be of interest to you;
- We may send you requested information on our products and services;
- We may contact you to notify you if you have won a competition or contest we have conducted;
- We may use your Personal Data for market research, for example we may contact you for feedback about our products and services;
- We may use your Personal Data to create statistical data about use of our Platform, products and services;
- We may use your Personal Data to fulfill your orders, to respond to any warranty claims and/or to provide any requested services;
- We may use your Personal Data to contact you where necessary or appropriate, for example, if you have a query about one of our products or services; and
- We may use your Personal Data internally to administer the Platform and help us improve our services.
We will ask only for data that is adequate, relevant and not excessive for those purposes.
Automatically data collected through our Platform
In addition to the information we collect as described above, we use technology to automatically collect information about the use of our Platform. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. This technology enables us to compile aggregate information about our visitors and their use of our Platform. Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology enables us to understand more about the use of these hyperlinks.
We also use your IP address to help diagnose problems with our server and to administer our Platform. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information (for example your approximate location, such as your City or State). We may also perform IP lookups to determine which domain you are coming from (i.e: aol.com, yourcompany.com) to more accurately gauge our users demographics.
Cookies and other technologies
In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that remain in the cookies file of your browser until the browser is closed. We may also use “cookies” in e-mail communications to personalise the e-mail and track whether it has been opened or read, and whether you have used any website links contained in the e-mail communication. This allows us to monitor and improve our e-mail communications and website.Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computers hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information.We may also perform IP lookups to determine which domain you are coming from (i.e: aol.com, yourcompany.com) to more accurately gauge our users demographics.
How to change your cookie settings
You can block cookies by changing your browser settings so that cookies from our Platform cannot be placed on your computer or mobile device. To do this, follow the instructions provided by your browser.
Disclosure of your Personal Data
We do not share, sell or distribute your Personal Data, except as otherwise provided for in this Privacy Notice and under these limited circumstances:
Your Personal Data may be transferred or shared with other companies within our group of companies in order to provide you with the information, products or services which you have requested or information of products, services or issues which we think may be of interest to you. Please see Section 2 for information on how to stop BOSTITCH from contacting you for marketing purposes.
Your Personal Data may also be transferred or shared with companies within our group of companies and/or third parties who process personal data on our behalf in accordance with the purposes for which the data was originally collected (including the purposes set out in this Privacy Notice), or for purposes to which you have subsequently consented. For example, sometimes a third party service provider may have access to your Personal Data in order to support our information technology system or to handle mailings on our behalf. These third parties have access to Personal Data needed to perform their functions, but may not use it for other purposes.
Where you have consented, we may also share your Personal Data with other third party businesses who may contact you about their products or services that may interest you.
We may share, transfer or disclose the information to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or Platform, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event. We will inform you of any such transfer or disclosure as required by law.
Where appropriate, before disclosing Personal Data to a third party, we will endeavour to contractually require the third party to take adequate precautions as well as organisational and security measures to protect that data and to comply with its confidentiality obligations and all applicable law.
2. How do I stop BOSTITCH from contacting me via e-mail for marketing purposes?
If you are on our email mailing list you may have received emails from us about our products, special offers, competitions and other matters. If you wish to cease receiving email marketing communications from us you can email us at firstname.lastname@example.org with “Email Unsubscribe” in the subject heading. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the bottom of any email.
We will make every effort to cease communication by e-mail promptly; however this may sometimes be subject to administration delay, but will be dealt with as soon as possible.
3. What about links from BOSTITCH to other sites?
4. Will this Privacy Notice change?
We are continually improving our methods of communication and adding new functionality and features to the Platform and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. We therefore encourage you to check this page frequently for any updates. If and when our data practices change, we will notify you and the local data authority of the changes where required by law.
5. How can I ensure that information relating to me held by BOSTITCH is accurate and up to date?
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you, for which we may make a charge up to the maximum as allowed by applicable law. We will also correct, amend or delete any Personal Data that is inaccurate. You may update any information you have given to us by contacting us at the addresses given below. Unless you tell us to delete your Personal Data, your Personal Data will be retained for as long as it is necessary to carry out the purpose(s) for which it was collected. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.
6. Will BOSTITCH transfer my information abroad?
If you are visiting our Platform from a country other than the country in which our servers are located (currently in Germany) the various communications will necessarily result in the transfer of information across international boundaries. Moreover, BOSTITCH is part of a multinational group of companies, and so your Personal Data may be transferred to countries outside the European Economic Area for one or more of the purposes for which the data was originally collected (including the purposes set out in this Privacy Notice) or for purposes to which you have subsequently consented. Please note that some countries to which your Personal Data may be transferred may not have the equivalent level of protection of personal data as that of your country of origin. However, we will always handle your Personal Data in accordance with this Privacy Notice. By using our Platform and communicating electronically with us, you consent to the transfer of your Personal Data as set out in this section 7.
7. What kind of security measures are used to protect my information?
We employ appropriate technical security and organisational measures, and endeavour to ensure that any third party that processes your Personal Data on our behalf employs appropriate technical security and organisational measures, to protect your Personal Data against unauthorised or unlawful processing of your Personal Data and against accidental loss, or destruction or damage to your Personal Data.
8. Contact BOSTITCH
We welcome comments about this Privacy Notice. If you have any questions about this Notice or any part of our service, you may contact us by e-mailing email@example.com or by writing to us at BOSTITCH, European Group Headquarters, 210 Bath Road, Slough, Berkshire, SL1 3YD.
This Privacy Notice was last updated on 23/09/2016.